The Neuchatel Five Star Plan

The best waterproofing solution possible

To ensure the best waterproofing solution possible is delivered, Neuchatel has developed the Five Star Plan. By working a project through this process we ensure it is correctly detailed, specified and applied. And once these are done correctly we have total confidence that the whole system will perform – confidence we support with a system wide warranty.

Neuchatel has a highly developed project design and specification service that continually sets new standards. Working with our experienced approved installer partners, we have the power to deliver roofing and waterproofing projects on time, on budget and right first time. High performance materials, and high standards of workmanship and project supervision, provide guaranteed roofing options across the widest specialist product range in the industry.

The Neuchatel Five Star Plan clearly demonstrates our commitment to providing the highest levels of product and project support, in both new build and refurbishment. This is summarised below:

  1. Design & Specification
    1. Design advice for new build projects
    2. Detailed roof condition reports (existing roofs)
    3. Budget costing (in conjunction with partnership contractor, if required)
    4. Bespoke CAD plan & detail drawings
    5. Detailed written specification (“Masterspec” format specifications available)
    6. Technical calculation service (wind-uplift and thermal calculations

  2. Highest quality products and systems
    1. Only top quality, BBA appraised, Permanite material
    2. System design conforms strictly with the requirements of the British Mastic Asphalt Council & Permanite Technical specifications

  3. Approved Contractor and Neuchatel supervision
    1. Single-point Neuchatel contact
    2. Fully-trained applicators
    3. Pre-start meetings
    4. Regular site inspections with written QC reports.
    5. Final/guarantee sign-off inspection (with photographic record)
    6. All inspections carried out by dedicated Neuchatel technical representative

  4. Comprehensive warranties provided by Neuchatel
    1. Comprehensive cover for up to 20 years
    2. Includes all materials, workmanship and design
    3. Single-point Neuchatel contact for all guarantee issues

  5. Planned inspection programme
    1. A specific maintenance programme is developed to assist the system to perform well past its warranted lifetime.
    2. Inspections at 5, 10 and 15 years undertaken by technical support who then will produce written reports
Copyright Neuchatel Waterproofing Ltd. 53A Victoria Street, Onehunga, Auckland. info@neuchatel.co.nz